DAMAGED / MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Exquisite Lash reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
MERCHANDISE EXCHANGE / RETURNS
Exquisite Lash must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.
EXQUISITE LASH RETURNS
9340 SANTA ANITA AVE #106
RANCHO CUCAMONGA, CA 91730
IMPORTANT: When mailing your returns to EXQUISITE LASH please ensure you include your name, business name, e-mail address, contact number and reason for returning.
If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchasers behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
All orders can be cancelled without penalty up until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled or retrieved.
No Credits, Refunds or Exchanges allowed.
Class fees and deposits are non refundable. We can accommodate your training to a different date.